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Outsourced IT Support Services Case Study

CASE STUDIES

We’re very proud of our work across multiple sectors. Here are some examples of how companies use SRD Technology’s solutions day to day.

"SRD have an extremely knowledgeable and experienced team behind them. SRD Technology are focused, friendly and adaptable when dealing with our IT queries. I would highly recommend SRD Technology for their fast and reliable service and would be an asset to any business."

Fran Carey

Practice Manager

"When you talk about working smarter, this for us meant our people being able to work from anywhere because they have everything they need usually only accessible in the office with them all of the time wherever they are. This has made us much more productive as an organisation."

Neil Henderson

CEO

Blackdown Financial

Blackdown Financial are an independent financial services company specialising in financial planning, independent financial advice and independent mortgage advice. They aim to help their clients be financially independent and pursue goals while knowing that they have someone to turn to and rely on. 

Challenges

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Blackdown Financial had extensive IT and network infrastructure issues in their head office. Their ambition of having clients come to the office to have one-to-one meetings was restricted as poor configuration of their equipment, dated software and hardware as well as constant local network issues meant onsite and video meetings with clients were regularly interrupted. 

Solution

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Blackdown Financial realised they needed a Managed Service Provider (MSP) they could have confidence in to be proactive and felt comfortable calling if an IT issue occurred. After approaching SRD Technology UK through a recommendation they were immediately put at ease by SRDs experienced and consultative approach. SRD sourced the latest equipment and solutions and delivered a seamless move with no downtime. 

Business Outcome

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​Subsequently, one-to-one onsite meetings with clients increased, and using the new technology, Blackdown Financial now uses a 65-inch Teams interactive board for internal meetings and external Teams video conference calls! The improvement in network connectivity has allowed Blackdown Financial to feel confident when meeting with clients in the new office now as well as working anywhere in the office!

Blackdown Financial Logo

Safeline, a leading specialist charity
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Safeline’s ambition of providing support for a greater number of abuse survivors and their families, carers and friends was hampered by an aging IT infrastructure which severely restricted how staff could operate.

SRD Technology UK completely removed the need for Safeline’s on-premises technology and delivered the high uptime, secure and innovative managed cloud solutions required to grow the organisation exponentially.

Challenges

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An aging IT infrastructure severely restricted Safeline's ambition of providing support for a greater number of abuse survivors and their families, carers and friends. 

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Solution

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SRD Technology UK working with our cloud partners completely removed the need for Safeline's on premises technology and delivered the high uptime, secure and innovative managed cloud solutions required to grow the organisation exponentially. â€‹â€‹

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Business Outcome

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​Safeline has grown its team without need more office space and is now protecting and supporting thousands more abuse survivors. ​

"The use of  SRD Technology's cloud solutions has transformed how the Safeline team is able to work and equipped us to provide a reliable service to clients who desperately need life changing support"

Neil Henderson, CEO, Safeline

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Safeline Case Study
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