Remote IT Support Services
Supporting Enhanced Business Productivity
Remote IT Service Support
With modern day business so reliant on technology, any IT issues need to be addressed swiftly to minimise the impact on business.
SRD Technology UK offer Remote IT Support services that delivers a fast, efficient and cost effective solution for addressing the majority of IT support issues – over 90% of help desk queries are fixed remotely by our support helpdesk without the need for an on-site visit by one of our engineers.
By accessing your computers remotely and seeing the same screen you do, our experienced technical IT support engineers can quickly locate the problem and help you implement a solution – all you need is an internet connection.
If the issue cannot be fixed remotely, one of our IT support engineers can swiftly be on site to fix the problem
We have a range of support packages but generally we prefer to create a plan to suit your exact needs as we are a strong believer in every business has its own unique challenges.
Remote IT Service Packages
Standard:
- Unlimited 24/7 help desk support (email, telephone and remote)
- Preferential rates for onsite engineer support
- Engineer onsite within 4 hours
- Regular health checks of your IT systems
- Discounts on replacement Hardware and Software
Premium:
- Unlimited 24/7 help desk support (email, telephone and remote)
- Inclusive onsite engineer support
- Engineer onsite within 4 hours
- Proactive monitoring on your IT systems
- Active server monitoring
- Discounts on replacement Hardware and Software
Complete:
- Unlimited 24/7 help desk support (email, telephone and remote)
- Inclusive onsite engineer support
- Engineer onsite within 4 hours
- Proactive monitoring of your IT systems
- Active server monitoring
- Inclusive replacement Hardware
- Discounts on Software
Contact us Today for a free no obligation service review
If you have any questions, please do not hesitate to send us a message. We aim to reply within 24 hours.
Alternativly please give us a call on 0330 0244 590
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